Customer care
Frequently asked questions.
Do I need an account to order?
No. You can check out as a guest. An account makes it easier to review orders, addresses and account details.
Where can I see delivery timing and cost?
Available shipping methods, charges and estimated timing are shown during checkout after you enter the delivery address.
Can I change or cancel an order?
Submit the contact form as soon as possible. We will try to help before processing begins, but changes cannot be guaranteed once an order enters fulfillment.
How do I track an order?
Use the tracking information in your dispatch email or visit our Track Order page with your order details.
What if my item arrives damaged?
Contact us within 7 days of delivery with your order number and a description of the issue. Keep all packaging; our support reply will explain how to provide the necessary product and packaging photos.
What is the return window?
Eligible items may be requested for return within 30 days of delivery. See Returns & Refunds for conditions and exclusions.
How are refunds issued?
Approved refunds are returned to the original payment method. Your bank or payment provider may need additional time to post the credit.
How do I choose a product variation?
Open the product page and select the available color, size or finish before adding the item to your cart.
How should I care for natural materials?
Natural fibers and woods vary in color and texture. Follow our Care Guide and the instructions supplied with the product.