1. Order processing
Orders are reviewed for payment authorization, address accuracy and product availability before fulfillment. Processing time varies by item and is communicated during checkout or in the order confirmation. Business days exclude weekends and public holidays.
2. Delivery estimates
Available delivery methods and estimated arrival windows are shown after a shipping address is entered at checkout. Estimates are not guarantees and may be affected by carrier capacity, weather, customs, remote-area service or other circumstances outside our reasonable control.
3. Shipping charges and taxes
Any shipping charge, applicable tax or duty collected by Upliera is shown before the order is submitted. For international destinations, the recipient may be responsible for import duties, local taxes or brokerage fees not collected at checkout.
4. Address changes
Review your address before placing an order. If a change is needed, contact us immediately. We cannot guarantee an address can be changed after fulfillment begins, and reshipping costs caused by an incorrect address may be the customer’s responsibility.
5. Split shipments
Items from the same order may arrive separately. When tracking is available, each shipment will have its own tracking event or dispatch notice.
6. Late, missing or damaged deliveries
If tracking shows delivered but the package cannot be located, first check the delivery area, household members and the carrier. Then contact us promptly. Report visible damage, missing parts or an incorrect item within 7 days of delivery and include the order number and a clear description. Keep the packaging; our reply will explain how to provide supporting photos.
7. Refused and undeliverable shipments
If a shipment is refused or returned because the address is incomplete or inaccessible, reasonable carrier and reshipping costs may be deducted from any refund where permitted by law.
8. Contact
Use the Contact page for shipping assistance.